Try Our Products
for 120 Nights
No drama, zero return fees. We're confident you're going to love our products, so we'll refund you in full if you don't! #ThisIsAwesome
Buying is simple & risk-free
We're confident that we've made the best bedding products, so we back them with the best trial period in the industry, 120 nights! Yes, the pillows and sheets too. We do require that you try your new mattress for at least 2 weeks from the date of delivery. This gives you ample time to properly adjust to the new materials. The trial date begins when you receive your mattress and can only be used once per customer per calendar year.
No hassle & no drama returns
It's simple, contact customer service and we'll send prepaid label and/or a truck to pick up the product. It's that easy. We also donate or recycle our returned items whenever possible. In order to allow Brooklyn Bedding to donate any returned merchandise we ask that you cover the mattress best as possible. Mattress plastic is available through most moving and storage facilities near you if you do not have the original plastic. You are not required to have the mattress rolled to return, the shipping company will pick up as is.
Refunds are fast & easy
After your product is picked up, feel free to call us to expedite your refund. We process refunds as credit back to the card used or via Affirm.com. Credit card refunds can take 3-4 business days to show up in your account depending your banking institution. PayPal refunds are immediately transfered into your account.
We offer a third-party service for pickup but in the event, that this is not available in your area (after) order has been registered and pickup request has been attempted, we will offer to have you donate to a local charity. Once donated, please email a photo copy of the donation invoice to [email protected]. Information must include the merchandise that were donated by Brooklyn Bedding, item description of each piece (size, comfort level, style, etc...) and the total price paid for the mattress. Once provided, we can process a full refund on your order.
The 120-Night Trial can only be used once per customer per calendar year.
We do allow mattress exchanges, however any additional returns will include a flat fee of $99.
Additional Questions? Call Customer Support at 888.210.8751