Frequently Asked Questions

The Brooklyn 101

Our mattress comes with a full 10-year warranty that covers any defects and body impressions that measure 1" or more. Our pillow comes with a 3-year full replacement warranty that covers any defects in the material. Our sheets come with a 1-year full replacement warranty that covers any defects in the material.
We're confident that we've made the best bedding products, so we back them with the best trial period in the industry, 120 nights! We do require that you try your new mattress for at least 30 days from the date of delivery. This gives you ample time to properly adjust to the new materials. The trial date begins when you receive your mattress and can only be used once per customer per calendar year.
Yes, we are currently offering FedEx 2-Day for select sizes and comfort levels for a flat $75 fee! 2-Day Orders only ship on Business Days (Monday-Friday) and ship same day if ordered before 3pm EST. This service is available for: Queen: Soft, Medium and King: Soft, Medium. If we get enough interest, we will offer more sizes and comfort levels. The FedEx 2-Day Fee is non-refundable. Contact our sleep specialist for additional information.
Yes. Our foam is CertiPur Certified, which means it's toxic-free and passes all health standards. We use only the safest and healthiest materials in the mattress industry, guaranteed.
If you’d like a recommendation, we are available via E-mail, Chat, or by Phone.

We also have a informative article that highlights this process, please visit our “Choosing the Right Mattress“.
There is a natural scent when unpacking our mattress for the first time. This smell will dissipate in a few hours when well-ventilated.
All mattresses will develop minimal body impressions; We have specficially chosen the the most durable foams in the industry to minmize body impressions, even with higher weight ranges.
We will never use any chemical fire sprays or chemical retardants in our mattresses. Brooklyn Bedding only uses the highest quality fire retardant socks material is made of Non-Woven Silica/Rayon/Polyester/Cotton Blend. For more information regarding FR fibers, feel free to research Jones Fiber.

Buying A Brooklyn Mattress

With any new mattress, there will be an adjustment period for your body to get accustomed to the different type of comfort, support, and/or type of material. The average adjustment period for any mattress is 2-3 weeks.
Yes, you most definitely can. It will work perfectly with any high quality adjustable bed frame. We recommend looking at Leggett & Platt.
Any type of support system that provides minimal to no flex will work with our mattress.
No, it is designed with the comfort layers on top and the support layers on bottom. We also use higher quality materials that last much longer than traditional mattresses, it's not needed.
Unfortunately, after a product has been shipped it cannot be modified in any way. Cancelled orders are subject to a $60 fee.
It takes 1-3 business days to process your order and then we ship it with FedEx Ground which can take 3-5 business days depending on locations. We are unable to make special requests other than signature required. Shipments cannot be modified after the order has been shipped out. If you have any additional questions, please contact customer service at 888.210.875
We create tracking numbers in advance which means it take 24-48 hours for a tracking number to activate. Once FedEx/UPS processes the package at their warehouse, the tracking number will activate and data will start to show.
Yes, we now offer UPS shipping to Canada. Shipping starts at $250 for a single mattress. For a custom quote, please contact us.
Yes, shipping to Hawaii or Alaska starts at $250 per mattress. For a custom quote, please Contact is.
At this time, we only ship to USA and Canada. If you really want our product, we recommend looking into "Freight Forwarding Services". We can ship to any location in the USA and "Freight Forwarding" companies will ship it internationally for you.
Brooklyn Bedding does offer customer sizes. Please contact customer support/sales at support@brooklynbedding.com or call 888.210.8751 for more information. Pricing will vary depending on dimensions and availability.

Although shipping fees are not charged to standard sizes, this is not always the case with custom orders. Please contact customer support for more information.

Return Policy

Any order placed through Amazon.com for the #BestMattressEver which is not fulfilled through Brooklyn Bedding or Amazon Prime is not covered under BB Warranty or Trial Policy.
It's simple, contact customer service, support@brooklynbedding.com , and we'll send you information regarding our process. In most cases, we request that you have the mattress donated. Many of the charity foundations that are available offer a local pickup service. In the event that you are having trouble getting this coordinated, please let us know and we can offer additional assistance.
Our 120 night offer extends to our accessories. In this case we asked that you package the merchandise, contact us at support@brooklynbedding.com with package dimensions so we can email over a prepaid shipping label to have the merchandise shipped back to our facility at no charge to you.
Accessories include but are not limited to: Foundations, Pillows, Sheets and Protectors.
After your product is donated or returned, feel free to call us to expedite your refund. We process refunds as credit back to the card used or via Affirm.com. Credit card refunds can take 3-4 business days to show up in your account depending your banking institution. PayPal refunds are immediately transferred into your account. In some situations, we may need to issue refunds via paper check through the US mail but this is typically due to change in account information or delayed processing.
Unfortunately, shipping fees and any additionally related shipping fees are not refundable.

Tip & Care Information

It is very easy to setup your mattress. Simply take the mattress outside the box and lay it on the front of your bed frame. Unwrap or cut the plastic to decompress the mattress. This can take a few minutes to fully decompress.
A mattress protector is a great for added protection against dust mites, liquid spills, and extending the life of your mattress.
You can spot clean the cover with a mild detergent, gently dabbing the cover instead of rubbing it. If you're expecting liquid spills or stains, we recommend investing in a mattress cover which is easily washable.

Recycling Fees

California State Law requires retailers to collect a small amount on every mattress or foundation sold, to support the state's recycling programs. To learn more,visit byebyemattress.com
Connecticut State Law requires retailers to collect a small amount on every mattress or foundation sold, to support the state's recycling programs. To learn more, visit byebyemattress.com
Rhode Island State Law requires retailers to collect a small amount on every mattress or foundation sold, to support the state's recycling programs. To learn more, visit byebyemattress.com

Try Us For 120 Nights!

Menu ×