No drama, zero return fees. We're confident you're going to love our products, so we'll refund you in full if you don't! #ThisIsAwesome
Applies to #BestMattressEver and select Brooklyn Bedding made merchandise only
So you just purchased your new #BestMattressEver, this truly is a wonderfully comfortable mattress, but it must be used properly. Please make sure that you have the proper support to ensure you getting the best performance from your mattress. Listed below is some information on the proper foundations to use with our mattress. Please note, in the event of a return request, photos of the foundation may be requested and return refused due to use with an improper foundation. This is determined by our Customer Service and Sales staff based on the supplied photos. They are the experts and will let you know what your options are as we do want to make sure that you are getting the best performance from the new mattress you just purchased.
We're confident that we've made the best bedding products, so we back them with the best trial period in the industry, 120 nights! We do require that you try your new mattress for at least 30 days from the date of delivery. This gives you ample time to properly adjust to the new materials. The trial date begins when you receive your mattress and can only be used once per customer per calendar year. Please contact customer support at firstname.lastname@example.org for more information.
Our 120 night offer extends to our accessories. In this case we asked that you package the merchandise, contact us at email@example.com with package dimensions so we can email over a prepaid shipping label to have the merchandise shipped back to our facility at no charge to you.
Accessories include but are not limited to: Foundations, Pillows, Sheets and Protectors.
Brooklyn Bedding does not provide packaging for merchandise being returned.
The 120-Night Trial can only be used once per customer per calendar year.
We do allow mattress exchanges, however any additional returns will include a flat fee of $99.
***Note, additional express shipping and other shipping fees are non-refundable***